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The Bureau of Investigative Journalism

09.05.25

Big Tech

My two years reporting on Big Tech’s hidden scandal

Exhausted, traumatised and underpaid, content moderators are the invisible victims of a labour system in need of overhaul

15.03.25

Big Tech

TikTok workers sue employer over ‘union-busting’ firings

Cases filed in Turkish court against outsourcing giant Telus Digital by moderators who claim they were fired after trying to unionise

An illustration of a person sitting at a glowing blue screen that cast light that fades from blue to red. A clock is barely visible above them

11.10.24

Big Tech

TikTok plans mass job cuts on UK moderation and safety teams

The video platform has cut hundreds of jobs across the world as it shifts to rely on AI and outsourced workers

06.08.24

Big Tech

Bomb-making instructions and calls for genocide circulate on far-right messaging channels

Telegram groups used during week of riots contain incitements to violence and death threats to public figures

Illustration of dating app manager in a dark room

22.07.24

Big Tech

OkCupid put users ‘at risk of assault’ by ignoring safety concerns, say former staff

Senior figures at dating app accused of mismanagement, negligence and nepotism

14.06.24

Big Tech

Save the Shire: veteran Tory aide enlisted by ‘grassroots’ anti-solar campaign

Local push to protect Worcestershire farmland has hired longtime Boris Johnson adviser and cost upwards of £10,000

05.06.24

Big Tech

Doctored footage and hijacked accounts: anatomy of a deepfake scam network

AI-edited videos of Starmer and Sunak evaded social media rules and cheated people out of money

22.05.24

Big Tech

How your data ends up in AI training sets

TBIJ's recent investigation into Toloka provided a fascinating glimpse into the global AI industry and its insatiable thirst for data

28.03.24

Big Tech

How we found our gig work surveillance scoop

The forums and groups where online gig workers discuss their tasks offered incredibly insight into how facial recognition tech relies on an army of outsourced data labellers

27.03.24

Big Tech

Online gig work is feeding Russia’s surveillance machine

Tech used to repress dissent against Putin’s regime is powered by unwitting workers in global south

27.03.24

Big Tech

Paid pennies to train tools of repression: the humans behind Moscow’s state surveillance

Workers logging onto a Russian gig work platform unwittingly trained facial recognition tools used to detain activists in Moscow

13.12.23

Big Tech

Toxicity and trauma: a day in the life of a dating app moderator

‘It's messed up … they don't think about the safety for their agents’

20.11.23

Big Tech

Behind every swipe: the workers toiling to keep dating apps safe

Harsh targets and distressing content have left mental scars on a global workforce of content moderators

A composite image of the Teleperformance HQ building, which is topped with a large sign of the company name, over the first page of the lawsuit documents. The names of various company officers have been redacted by TBIJ

28.06.23

Big Tech

Class action suit launched over Teleperformance working conditions

The lawsuit cited TBIJ reporting about the traumatic content Teleperformance workers in Colombia were exposed to when working as TikTok moderators

19.04.23

Big Tech

Teleperformance signs ‘historic agreement’ allowing Colombian workers to unionise

Outsourcing giant’s deal comes after TBIJ investigation into working conditions faced by company's TikTok moderators

14.02.23

Big Tech

‘Please Acknowledge the Dick’: Inside a catfishing factory

Remote workers are being paid a pittance to play fictional women messaging men who sign up for sex-chat services

A man sits on a woodland bench with his back turned to the camera

29.01.23

Big Tech

‘Sham credibility’: how UK shell companies fuel ‘pig-butchering’ crypto scams

Criminal gangs are exploiting lax regulation to use the UK as a base for carrying out industrial-scale fraud

A three-panelled illustration of a warehouses worker under a camera, with two human eyes either side

21.11.22

Big Tech

The eyes of Amazon: a hidden workforce driving a vast surveillance system

How low-paid employees in India and Costa Rica power the system used to monitor warehouse workers

A digital illustration of a person sat in front of a computer screen. Their head is pixelated, and floating above the shape of the head. The colours of the head match TikTok branding.

20.10.22

Big Tech

Behind TikTok’s boom: A legion of traumatised, $10-a-day content moderators

Moderators told the Bureau they faced inadequate psychological support to deal with the endless stream of disturbing content and had to work to gruelling performance targets

Anti-abortion activists protest in Nairobi, Kenya

25.09.22

Big Tech

Unholy alliance: the far-right religious network attacking reproductive and LGBTQ+ rights

CitizenGo network combines the US Christian right, militant European Catholics, Russian Orthodox hardliners and sanctioned oligarchs

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